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Terms and Conditions

We want all our customers to be satisfied, so we offer a no quibble refund on all unused and unopened products we sell. Let us know you want to return goods by emailing us at and we’ll give you the address to send them back to. You pay the postage, and on receipt, we’ll give you a full refund of the cost of the goods.

We’re unable to refund matting or grass if it has been cut to size, either by you, or by us as a custom order.  We’re also unable to offer a refund for goods that aren’t in a resellable condition unless it is being returned due to a fault.

If an item you’ve received has been damaged in transit or is faulty when you get it, please let us know by emailing us at (we may ask for photographic evidence of the damage) and we’ll replace it, no problem.